I took my vehicle to the dealership yesterday because of a recall notice. A recall notice on a part that is defective enough to apparently cause my airbag to deploy for no reason.
Me: I’m here because of a recall notice *holding recall notice in my hand and showing it to him* and needing to get a part replaced for it.
Service Guy: Did you READ the recall notice?
Me: Um, not carefully…Jeep sent it out to me because I called them for something unrelated and they talked to me extensively about the recall and what to do. And I also talked extensively to someone here in your service department so I knew to bring it here and that you guys would take a look at it for me.
Service Guy: Well, this is a fairly new recall. The parts don’t even exist yet. They’re manufacturing them right now and we probably won’t even have that part for another month. So come back then.
Me: Oh. Well….should I be worried about driving for another month without getting that part replaced? (look of sincere concern)….
Service Guy: Well (condescending tone)….let me ask you a question. What year is the Jeep?
Service Guy: And how long have you owned the vehicle?
Me: A little over a year.
Service Guy: Has the airbag accidentally deployed in that time? (now seriously, I am not exaggerating, he had SUCH a smarmy smart-ass tone in his voice, where I wouldn’t have been surprised in the least if he had added, “Lookee here, little lady!” to his speech.)
Me: LOOK…I drive around a ONE YEAR OLD BABY in that car. The recall is for a reason and that reason is that the airbag can spontaneously deploy for NO REASON. I don’t think there’s any reason to poo poo my concern!
Service Guy: (I forget what he said after that, but he definitely back tracked and started making all nicey nicey, and the waiting room of customers sitting right there definitely had at least 5-6 people listening to my discussion.)
Result? I will be driving around a potential airbag bomb of a Jeep for at least another month. Now, I am sure there will be no problem, but the moral of the story is this: If anything happens to me, I want you all to sue Jeep for millions.